Privacy Policy

Last updated: August 1, 2026

Blanche Nail Boutique respects the privacy of its clients and uses personal information only for appropriate salon, booking, customer-service, security, and legal purposes.

This Privacy Policy explains what information may be collected, how it may be used, who may access it, how long it may be retained, and how clients may submit privacy requests.

1. Information We Collect

Depending on how a client interacts with Blanche Nail Boutique, the salon may collect:

• Full name
• Phone number
• Optional email address
• Appointment date and time
• Selected services
• Staff preferences or assignments
• Guest and Group Booking information
• Booking and service history
• Appointment-related communications
• Payment status and amount paid at the salon
• Limited technical and security information needed to operate and protect the booking system

The standard online booking form does not request medical or health information.

Clients should communicate relevant safety concerns directly to the salon when necessary.

2. How We Use Personal Information

Blanche Nail Boutique may use personal information to:

• Create, confirm, manage, change, or cancel appointments
• Contact clients about their appointments
• Coordinate services and assigned Staff
• Manage Guest and Group Bookings
• Support Owner, Reception, and Staff workflows
• Process and record payments made at the salon
• Maintain business and service records
• Respond to questions, requests, complaints, or service concerns
• Protect the website, booking system, clients, and salon
• Investigate errors, fraud, abuse, or security incidents
• Meet applicable legal, accounting, tax, insurance, or regulatory obligations
• Respond to access, correction, or deletion requests

Personal information will not be knowingly used for an unrelated purpose without an appropriate legal or consent basis.

3. Appointment Communications

Blanche Nail Boutique may use a client’s phone number or email address to communicate about:

• Booking confirmation
• Appointment reminders
• Appointment changes
• Questions relating to booked services
• Staff or schedule changes
• Operational or customer-service matters

Appointment communications are separate from marketing communications.

4. Marketing Communications

Blanche Nail Boutique is not currently sending automated email or SMS marketing through the booking system.

If marketing communications are introduced in the future, they will be sent only where Blanche Nail Boutique has an appropriate consent basis.

Marketing messages will identify Blanche Nail Boutique and provide a clear method to unsubscribe.

Agreeing to the booking policies does not automatically constitute consent to receive marketing messages.

5. Staff and Authorized Access

Personal information may be accessed only by authorized persons who require it for approved purposes, including:

• The Salon Owner
• Reception
• The Staff member assigned to the service
• An authorized Technical Administrator
• Approved service providers supporting the website or booking system

Reception access is limited to operational booking, schedule, checkout, Staff Income, and Tips workflows.

Staff access is limited to the information approved for their own role and assigned services.

Staff Income history may include an approved client or Guest display name, service, finalized Income, Tips, adjustments, and Net Income.

Staff access does not include client email addresses, phone numbers, booking notes, payment details, salon-wide revenue, or another Staff member’s Income.

6. Sharing and Disclosure

Blanche Nail Boutique does not sell client personal information.

Information may be disclosed to an authorized service provider only when reasonably necessary to operate, secure, maintain, or support the website and booking system.

Information may also be disclosed where required or permitted by law, or where reasonably necessary to protect a client, the salon, its Staff, or the security of the booking system.

7. Payment Information

Payments are currently made at the salon.

The public booking website does not currently collect or process online card-payment information.

The salon may retain records of the payment amount, payment status, time of payment, and operational financial entries necessary for salon administration.

8. Data Retention

Booking and related operational records may generally be retained for up to 5 years.

Some information may be retained longer when reasonably required for:

• Legal or regulatory obligations
• Accounting or tax requirements
• Insurance
• Fraud prevention
• Security investigations
• An unresolved dispute, complaint, or claim
• Backup and disaster-recovery integrity

Information that is no longer required should be securely deleted, anonymized, or restricted in accordance with the salon’s operational and legal obligations.

9. Security

Blanche Nail Boutique uses administrative and technical safeguards intended to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Access is separated according to operational role.

No website, electronic system, or method of storage can guarantee absolute security.

10. Access and Correction

Clients may ask whether Blanche Nail Boutique holds personal information about them.

Clients may request access to their information and may ask the salon to correct information that is inaccurate or incomplete.

The salon may need to verify the requester’s identity before providing or changing personal information.

Certain information may be withheld where required or permitted by law.

11. Deletion Requests

Clients may request deletion of their personal information.

A deletion request will be assessed subject to:

• Legal and accounting requirements
• Record-retention obligations
• Fraud and security requirements
• Existing disputes, investigations, complaints, or claims
• Backup and archival limitations
• Information that must be retained to protect the rights of the salon, Staff, or other clients

A request may result in full deletion, partial deletion, restriction, or anonymization depending on the circumstances.

12. Cookies and Technical Information

The booking system may use essential browser or session technologies needed to:

• Maintain the booking flow
• Protect authenticated accounts
• Prevent abuse
• Preserve security
• Operate required website functionality

Blanche Nail Boutique does not currently use the booking-policy consent checkbox as consent for advertising or marketing tracking.

13. Changes to This Privacy Policy

Blanche Nail Boutique may update this Privacy Policy when its booking process, services, security practices, service providers, or legal obligations change.

The current version will be published on the website with its effective or updated date.

14. Privacy Requests

Clients may request access, correction, or deletion by contacting Blanche Nail Boutique by email or phone.

Email: blanchenailboutique@gmail.com
Phone: 902-488-2488

15. Contact Information

Blanche Nail Boutique
Brooks Plaza, Unit 103
620 Brookline Drive
Bedford, NS B4B 2P7

Phone: 902-488-2488
Email: blanchenailboutique@gmail.com